I bought a half off deal to skydive and purchased a video last year.I redeemed my voucher and was well on my way to adventure.
Arrived before time we arrived at 11:45 am (our check in time was noon), waited in line for 3+ hours then finally jumped. My instructor was Aaron and my videographer was Ashton. I filled out the video form with my detailed description, I was initially told I would leave with my video the same day (that's what's advertised) but was informed that because they were busy it would be mailed to me. I waited for my video and pictures..when I got them.
The pics WERE NOT ME, and the VIDEO WAS NOT ME that's right TWO DIFFERENT PEOPLE on video and pics. I called and was assured by Brandy (after giving her a detailed description again) that SHE looked at the video and confirmed it was me (she repeated to me yes "black shirt with a face on it and black hair". I waited again received the package..and to my surprise NOT ME the girl in the video had on a grey shirt and had brown hair. I called spoke to Chantel May 15 l, texted and emailed a picture of me, gave her a detailed description (jump date, load number, instructor name, and videographers name).
I called to follow up today and guess what "the system crashed" and my footage hasn't been located. I asked for another jump and video and was told NO. This crash is very convenient NO ONE HAS APOLOGIZED. Even with all the excuses no one has said "We screwed up and we apologize" So I don't have the memories of my adventure as promised and paid for.
They said they called me..I hadn't received any communication other than when I called.
They have my number, address, and email.I have not been offered a refund or the opportunity to experience and document my adventure.
Review about: Skydive Video.